Shipping & Delivery
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This page explains how Rubytee gets your T-shirts from our hands to your door: where we ship, what it costs, how long each step usually takes, how tracking works and what we do when a parcel is late, lost or damaged. It applies to every order placed on rubytee.com. If you still have a question after reading it, email support@rubytee.com and a member of our team will reply within 1 business day.
Shipping at a glance
- Where we ship: the United States, Canada, Australia and New Zealand.
- Ships from: the USA.
- Cost: free on every order, with no minimum spend and no code to enter.
- Processing: 1–3 business days before your parcel leaves us.
- Transit: typically 3–7 business days once the carrier has your parcel.
- Tracking: a tracking number is emailed to you when your order ships.
- Problems on the way: lost or damaged parcels are replaced or refunded.
1. What happens after you click “Place order”
As soon as your payment is confirmed, you receive an order confirmation email with your order number. That number is the key to everything else on this page, so keep the email handy. Our team then checks the order, confirms the size and color of every shirt, packs it and hands it to the carrier. This preparation stage takes 1–3 business days.
Business days are Monday to Friday, not counting public holidays in the United States. An order placed on Friday evening or over a weekend starts its preparation on Monday. During the busiest weeks of the year, such as the run-up to the winter holidays, preparation can occasionally take up to two extra business days. If that happens, we say so on the site and email anyone whose order is affected, so you are never left guessing.
When the parcel leaves us, a second email arrives: the shipping confirmation. It contains your tracking number and a link to follow the parcel. If the shipping confirmation has not arrived three business days after your order confirmation, check your spam or promotions folder first, then write to us.
2. Shipping costs and delivery estimates by country
Shipping is free on every Rubytee order to the four countries we serve. There is no minimum order value, no coupon and no hidden handling charge: the shipping line at checkout shows $0.00, and the total you see before paying is the total you pay us. The table below shows the estimates we work with. They combine our preparation time with the carrier’s typical transit time.
| Destination | Shipping method | Cost | Processing | Typical transit | Estimated total |
|---|---|---|---|---|---|
| United States | Free Shipping (tracked) | $0.00 | 1–3 business days | 3–7 business days | 4–10 business days |
| Canada | Free Shipping (tracked) | $0.00 | 1–3 business days | 3–7 business days | 4–10 business days |
| Australia | Free Shipping (tracked) | $0.00 | 1–3 business days | 3–7 business days | 4–10 business days |
| New Zealand | Free Shipping (tracked) | $0.00 | 1–3 business days | 3–7 business days | 4–10 business days |
These are estimates, not guaranteed delivery dates. Parcels travelling from the USA to Canada, Australia and New Zealand pass through customs, and customs checks, public holidays and severe weather can add a few days to the transit time. Remote and rural addresses can also take longer than city addresses. If your parcel goes well beyond the estimate, section 7 explains exactly what we do.
3. Planning around an event or a deadline
Many of our customers buy shirts for a specific day: a family reunion, a birthday weekend, a 5K, a holiday party or a team photo. For those orders, work backwards from the date. Add the longest processing time (3 business days) to the longest typical transit time (7 business days) and you arrive at 10 business days, which is about two calendar weeks. We recommend ordering at least three weeks ahead for international addresses and for anything planned in November or December.
Here is a real-world style example. A customer in Ohio places an order for fourteen matching reunion shirts on the first of the month for a reunion on the twenty-second. Preparation finishes within three business days, transit takes another three to seven business days, and the shirts arrive with time to spare for anyone who needs to swap a size. A customer in Auckland ordering a holiday tee in late November should allow more time, because parcels crossing the Pacific in December share the route with millions of other gifts.
If your date is tight, email us before you order. We will tell you honestly whether we expect the parcel to arrive in time. We would rather you know in advance than be disappointed on the day.
4. Where we ship and the addresses we deliver to
We currently ship to the United States, Canada, Australia and New Zealand, and all orders ship from the USA. Checkout only offers a shipping method for addresses in those four countries, so if you enter an address elsewhere you will not be able to complete the order. We deliver to residential and business addresses. Within the United States we also accept addresses in all fifty states; for P.O. boxes and military APO/FPO addresses, please email us before ordering so we can confirm the carrier can deliver there.
If you are sending a gift, enter the recipient’s name and address as the shipping address and your own details as the billing address. Our packing slips do not show prices, so the recipient will not see what you paid. You can add a short message in the order notes field and we will include it on the slip.
5. Getting the address right, and changing it
The most common reason for a delivery problem is a small mistake in the address: a missing apartment or unit number, a swapped digit in the ZIP or postal code, or an old address saved in a browser. Please read the address once more before you pay. Australian and New Zealand customers should include the suburb, and Canadian customers the province and full postal code.
Noticed a mistake after ordering? Email us straight away with your order number and the corrected address. We can change it free of charge until the parcel is handed to the carrier; see Cancel or Change an Order for the full process. Once the parcel is on its way, we will ask the carrier to redirect it, but the carrier decides whether that is possible. If a parcel is returned to us because the address was incomplete or incorrect, we reship it as soon as you confirm the right address. If the mistake was ours, the reshipment is on us.
6. Tracking your parcel
Every Rubytee order ships with tracking. The tracking number in your shipping confirmation email links to the carrier’s tracking page. You can also look up your order on our Order Tracking page using your order number and the email address you used at checkout.
Do not worry if the tracking page looks empty at first. It usually takes 24 to 48 hours after the label is created for the first scan to appear. International parcels can also show long gaps between scans while they travel between countries or wait for customs clearance; a pause of a few days during that stage is normal. If the tracking has not moved for 7 business days, contact us and we will look into it.
7. Late, lost or missing parcels
If your tracking has not updated for 7 business days, or your parcel has not arrived 7 business days after the latest estimated delivery date, send us your order number. We open an investigation with the carrier on your behalf; you do not need to call the carrier yourself. If the carrier confirms the parcel is lost, or the investigation has not been resolved within 5 business days, we send you a replacement at no cost or give you a full refund including shipping, whichever you prefer. Refunds are processed to your original payment method within 7 calendar days of approval, as described in our Refund Policy.
Sometimes tracking shows a parcel as delivered when it is not at the door. Before contacting us, please check around your home (porches, side doors, mailboxes and parcel lockers), ask neighbors and building reception, and look for a carrier card telling you where the parcel was left. If it still has not turned up after a day, email us within 60 days of the delivery date and we will work through it with you and the carrier.
8. If your parcel arrives damaged
Our shirts travel well, but accidents happen in transit. If the package arrives torn, wet or crushed, or a shirt inside is damaged, please keep the packaging and take a few clear photos: the outside of the parcel, the shipping label and the damaged item. Send them to support@rubytee.com within 60 days of delivery. We will send a replacement or a full refund at no cost to you, and in most cases you do not need to send the damaged shirt back. The full details are in our Returns & Exchanges Policy.
9. Split shipments
Items in the same order normally travel together in one parcel. Occasionally, for example in a large group order, we send items in more than one parcel so that what is ready reaches you sooner. A split shipment never costs you anything extra, and you receive a separate tracking number for each parcel. If you only received part of your order, check your email for a second shipping confirmation before contacting us.
10. Customs, import duties and taxes
All prices on rubytee.com are in US dollars, and orders ship from the USA. Orders delivered in the United States are domestic shipments, so no import duties apply. Orders delivered to Canada, Australia or New Zealand are international shipments and may be charged import duties, taxes or customs fees by the destination country. These charges are set by local authorities, are not included in our prices or in our free shipping, and are paid by the recipient when the carrier asks for them. Whether a charge applies depends on the order value and the rules in your country at the time of import.
If you refuse to pay import charges and the parcel is returned to us, we refund the price of the items once the parcel arrives back with us. Because shipping is free, nothing is deducted for the original shipping.
11. Shipping questions we hear often
Can I pay for faster shipping?
At the moment we offer one method, Free Shipping with tracking, to all four countries. If an expedited option is added later, it will appear at checkout with its price before you pay.
Do you ship to other countries?
Not yet. We only ship to the United States, Canada, Australia and New Zealand. If you would like us to ship to your country, let us know; demand helps us decide where to go next.
Can I pick up my order?
No. Rubytee is an online store and all orders are delivered by carrier.
12. Contact us about shipping
For anything related to delivery, email support@rubytee.com or submit a ticket and include your order number. We reply within 1 business day. You may also find the answer faster in our FAQs or the Help Center.