Contact Us
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Whether you are choosing between two sizes, checking on a parcel, swapping a shirt or planning matching tees for a reunion, a real person at Rubytee is here to help. This page tells you the fastest way to reach us, what to include so we can solve your question in one reply, and where to find instant answers for the most common topics.
Contact details at a glance
- Email: support@rubytee.com
- Response time: within 1 business day (Monday to Friday, excluding US public holidays).
- Support tickets: Submit a Ticket for a pre-filled email by topic.
- Postal address: Rubytee, 6085 Hogan Dam Road, Valley Springs, CA 95252, United States.
- Returns: please do not post items to this address without a return authorization; see section 6.
1. The best way to reach us
Email is the quickest and most reliable way to contact Rubytee. Write to support@rubytee.com from any email address. Every message is read by our support team, and we reply within 1 business day, usually sooner. Messages sent on a weekend or US public holiday are answered on the next business day.
We handle all support by email so that every customer gets a written record of what was agreed: the size we are swapping, the address we corrected, the refund we approved. That record protects you, and it means anyone on our team can pick up your conversation without asking you to repeat yourself.
If you prefer a structured form, our Submit a Ticket page lists the common topics with a pre-filled email subject for each one, so your message reaches us already organized.
2. What to include in your message
The more we know at the start, the faster we can help. Depending on your question, please include:
- Your order number, from your order confirmation email, for anything about an existing order.
- The email address used at checkout, if you are writing from a different address.
- The shirt concerned: design name, size and color.
- Photos, if a shirt arrived damaged, flawed or different from what you ordered: one of the whole shirt, one close-up of the problem and, if relevant, the size label and shipping label.
- Measurements, if you want sizing advice: the chest width and length of a T-shirt you like, measured flat.
- Your deadline, if you need the shirts for a specific event date.
Never include card numbers, security codes, passwords or one-time codes in a message. We will never ask for them, and we do not need them to help you.
3. Find the right page for your question
Many questions are answered instantly on our help pages. This table points you to the right place.
| Your question | Best page | When to email us instead |
|---|---|---|
| Where is my order? | Order Tracking | Tracking has not moved for 7 business days |
| How much is shipping and how long does it take? | Shipping & Delivery | You need shirts by a specific date |
| I want to return or exchange a shirt | Returns & Exchanges | To start any return (we send instructions) |
| When will I get my refund? | Refund Policy | A refund is not visible 7 days after our confirmation |
| I need to change or cancel my order | Cancel or Change an Order | Always, as quickly as possible |
| Which size should I choose? | Size Guide | You are between sizes and want advice |
| How can I pay? | Payment Methods | A payment was declined or charged twice |
| General questions | FAQs and Help Center | Your question is not covered |
| Copyright or trademark concern | DMCA and Intellectual Property Policy | To send a formal notice |
| Privacy request | Privacy Policy | To access, correct or delete your data |
4. Group, event and gift orders
Planning shirts for a family reunion, a birthday weekend, a bachelor or bachelorette trip, a fundraiser walk or a team? We are glad to help before you order. Email us with the design you like, the number of shirts, the sizes you expect to need and your event date. We will confirm availability, tell you honestly whether the timing works with our 1–3 business day processing and typical 3–7 business day transit, and suggest how to collect sizes so the order goes smoothly. Shipping is free for group orders just as it is for single shirts.
Sending a gift? Use the recipient’s address for delivery and add a gift message in the order notes. Our packing slips do not show prices. If the size turns out to be wrong, the recipient can exchange it within 60 days of delivery.
5. Problems with an order
If something has gone wrong, such as a flaw in the print, a parcel that has not arrived, or the wrong size in the box, email us with your order number and photos where relevant. We aim to fix the problem in one reply: a replacement, an exchange or a refund, depending on what you prefer. For damaged, flawed or incorrect items you usually do not need to send anything back. Our Returns & Exchanges Policy and Refund Policy explain exactly what you are entitled to.
6. About our postal address
Rubytee’s business address is 6085 Hogan Dam Road, Valley Springs, CA 95252, United States. You can use it for formal letters, such as legal notices. Please do not send returns to this address unless our team has given you a return authorization with instructions; unannounced parcels are hard to match to an order and take much longer to process. Rubytee is an online store, so we do not offer collection or in-person shopping.
7. Business identity
rubytee.com is operated by Rubytee, 6085 Hogan Dam Road, Valley Springs, CA 95252, United States. Customer support: support@rubytee.com. We sell T-shirts to customers in the United States, Canada, Australia and New Zealand, and all orders ship from the USA.
8. Our support promise
- We reply to every message within 1 business day.
- We answer in plain language and tell you what happens next and when.
- We put agreements in writing, so you always have a record.
- We never ask for payment details, passwords or codes by email.
- If we make a mistake, we fix it at our cost.
9. Beware of messages pretending to be Rubytee
Genuine emails from Rubytee come from addresses ending in @rubytee.com, such as support@rubytee.com. We will never ask you to pay outside our checkout, to confirm your card number, or to click a link to “unlock” a parcel. If you receive a suspicious message using our name, do not click any links; forward it to support@rubytee.com so we can investigate and warn other customers.
10. Feedback and suggestions
We read every suggestion: new designs you would like, styles you wish we stocked, countries you want us to ship to, or anything on the site that confused you. Email your ideas to support@rubytee.com with the subject “Feedback”. We cannot reply individually to every suggestion, but they shape what we do next.
11. Privacy when you contact us
When you email us, we use your message and contact details only to answer you and to keep a record of your request. Photos you send for a claim are used only to resolve that claim. See our Privacy Policy for how long we keep support messages and how to ask us to delete them.
12. What happens after you email us
- Your message arrives in our support inbox and is matched to your order if you included the order number.
- We read it and reply within 1 business day. If we need anything else, such as a photo or a measurement, we ask for it in that first reply so nothing stalls.
- We agree a solution with you in writing: an exchange, a replacement, a refund, an address change or simply an answer.
- We carry it out and confirm it, for example by sending a shipping confirmation for a replacement or a refund confirmation with the amount.
- We follow up if something is still open, such as a carrier investigation, until it is resolved.
13. Three examples of how we help
A size question before ordering
A customer in Calgary is choosing between XL and 2XL for a long sleeve tee. She emails us the measurements of a shirt she likes: 25 inches across the chest and 31 inches long. We reply the same day comparing those numbers with our Size Guide and suggest 2XL for the relaxed fit she described. She orders once, with no exchange needed.
A typo in the address
Forty minutes after ordering, a customer realizes his apartment number is missing. He replies to his order confirmation email with the correct address. The order has not shipped, so we update it and confirm in writing. The parcel arrives at the right door.
A reunion order with a deadline
A family organizer plans twenty matching shirts for a reunion in five weeks. She emails us first. We confirm the timing, suggest collecting sizes using the Size Guide, and after delivery one cousin swaps a Medium for a Large within the 60-day exchange window.
14. Customers in Canada, Australia and New Zealand
Our team works on US business days, so if you write from Sydney or Auckland in your evening, your message may reach us during our working day and you will often have an answer by the next morning. Our 1 business day response time applies to every country we ship to. For questions about delivery times and import charges outside the United States, see Shipping & Delivery.
15. Accessibility
We want everyone to be able to shop at Rubytee. If you have difficulty using any part of the site, such as reading the size chart, selecting options or completing checkout, email us and describe the problem. We will help you complete your order by email and use your feedback to improve the site.
16. Writing a message that gets solved in one reply
A few habits make a real difference. Put your order number in the subject line, for example “Exchange – order 1234”. Keep one topic per email, so a size exchange and a separate address question do not get mixed up. If you are replying about an existing conversation, reply to our last email rather than starting a new one, so the history stays together. And if your question is urgent because of a deadline or because your order is about to ship, say so in the first line. We read every message, but clear subjects help us reach the most time-sensitive requests first.
17. Press, partnerships and wholesale
For media enquiries, collaboration ideas or questions about buying larger quantities for an organization, email support@rubytee.com with the subject “Business enquiry”. Tell us who you are, what you have in mind and any timing. We read every business enquiry and reply to those we can help with.
18. Get in touch
Ready to write? Email support@rubytee.com or submit a ticket. Browsing while you wait? Start with our T-Shirts collection.