Help Center
Last updated:
Welcome to the Rubytee Help Center. Whatever you need, whether it is choosing a size, following a parcel, swapping a shirt or understanding a refund, this page points you to the right answer. Each topic below has a short summary of how things work at Rubytee and links to the page with the full details. If you cannot find what you are looking for, our team is one email away at support@rubytee.com, and we reply within 1 business day.
Rubytee in five numbers
- 4 countries with free shipping: United States, Canada, Australia and New Zealand.
- 1–3 business days to prepare your order, then typically 3–7 business days in transit.
- 60 days from delivery to return or exchange any shirt, for any reason.
- 7 calendar days to process an approved refund.
- 1 business day to reply to your email.
Quick answers
These are the five questions we are asked most often.
Is shipping really free?
Yes. Every order to the United States, Canada, Australia and New Zealand ships free, with no minimum spend and no code. Customers outside the United States may be charged import duties or taxes by their own country on arrival; those are not collected by us. Read more in Shipping & Delivery.
When will my order arrive?
Most orders arrive within 4–10 business days: 1–3 business days of preparation plus typically 3–7 business days with the carrier. You get a tracking number by email when your order ships, and you can check progress any time on Order Tracking.
Which size should I order?
Measure a T-shirt that fits you well, laid flat, and compare the chest width and length with our Size Guide, which covers S to 5XL. Between two sizes? Go up for a relaxed fit, down for a closer fit.
Can I return or exchange a shirt?
Yes, any shirt, within 60 days of delivery, for any reason. Size and color exchanges are welcome, and we pay to ship the replacement to you. See Returns & Exchanges.
How fast are refunds?
Once a refund is approved, we process it to your original payment method within 7 calendar days. See the Refund Policy for when a refund is approved and how much is refunded.
Orders
Placing an order at Rubytee takes a few minutes: choose a design, select size and color, and check out with one of the payment methods shown at checkout. You receive an order confirmation email straight away. Changed your mind or spotted a mistake? You can cancel or change size, color, quantity or address free of charge within 24 hours, as long as the order has not shipped.
- Cancel or Change an Order: the 24-hour window, what can be changed, and refunds for cancelled orders.
- Order Tracking: look up your order and learn what each status means.
- FAQs: duplicate orders, gift messages, group orders and more.
Group and event orders
Matching shirts for a family reunion, a milestone birthday, a team or a charity walk are a big part of what we do. The keys to a smooth group order are collecting everyone’s size before you order and leaving enough time before the event date. Email us before ordering if the date is close, and we will tell you honestly whether the shirts are likely to arrive in time.
Shipping and delivery
All orders ship from the USA with tracking. Shipping is free to all four destination countries. Delivery dates are estimates, and international parcels pass through customs, which can add a few days. If a parcel goes missing, we investigate with the carrier for you and replace or refund it if it cannot be found within 5 business days.
- Shipping & Delivery: costs, delivery estimates by country, customs and duties, address changes, damaged parcels.
- Order Tracking: what to do when tracking seems stuck or a parcel shows delivered but is missing.
Returns and exchanges
You have 60 days from delivery to return or exchange any Rubytee shirt. For change-of-mind returns, please send the shirt back unworn and unwashed; you pay the postage back, and we pay to send any exchange to you. If a shirt arrives flawed, damaged or wrong, the return is free and in most cases you do not need to send anything back: we replace or refund it based on your photos. There are no restocking fees.
- Returns & Exchanges Policy: how to start, packing tips, gifts, partial returns.
- Submit a Ticket: open an exchange, return or damaged-item ticket with a pre-filled subject.
Refunds
Refunds go back to your original payment method, or to store credit if you prefer, and are processed within 7 calendar days of approval. Approval happens when your return has been inspected, when we approve a photo claim, or when we confirm a cancellation. Flawed, wrong and lost items, and orders cancelled before shipping, are refunded in full.
- Refund Policy: amounts by situation, timing, partial refunds, payment disputes.
Payments
Prices are in US dollars. The payment methods available for your order are listed at checkout before you pay. Your payment is processed by a secure payment provider, and Rubytee never sees or stores your full card number. You are charged when you place the order. If a payment is declined, your order is not created, so you will not be charged twice.
- Payment Methods: currency and exchange rates, declined payments, duplicate charges, order verification.
Products, sizing and care
Rubytee sells printed and everyday T-shirts in short sleeve, long sleeve, tank top and V-neck styles, plus women’s fits and graphic designs, all in sizes S to 5XL. Our Size Guide gives garment measurements in inches and centimeters and explains how to measure a shirt you own. To keep a printed tee looking its best, wash it inside out in cold or warm water and dry it on low heat or on a line.
- Size Guide: measurements for S to 5XL, choosing between sizes, fit by style.
- T-Shirts, Graphic Tees, Women’s T-Shirts and Plus Size T-Shirts: browse the collections.
Account and privacy
You do not need an account to order; guest checkout works for everyone. An account lets you see your order history and save addresses. We collect only the information needed to fulfill and support your orders, and we do not sell personal information. You can ask us to access, correct or delete your data at any time.
- Privacy Policy: what we collect, why, how long we keep it, and your rights, including California privacy rights.
- Terms of Service: the agreement that applies when you use the site and buy from us.
Copyright and intellectual property
Our designs, photos and text belong to Rubytee or our licensors. You are welcome to share links and photos of yourself wearing our shirts, but not to copy our designs. If you believe something on our site infringes your rights, we have a clear process for reporting it.
- DMCA: how to send a copyright notice and how we respond.
- Intellectual Property Policy: trademarks, permitted use and reporting other concerns.
Guides for common situations
“My shirt does not fit”
Email us within 60 days of delivery with your order number and the size you want. We send return instructions, you post the unworn shirt back, and we ship the new size free as soon as it arrives. Use the Size Guide to pick the new size with confidence.
“The print has a flaw”
Send a photo of the whole shirt and a close-up of the flaw. We send a free replacement or a full refund, and usually you do not need to return the shirt.
“My parcel has not moved for days”
Short pauses are normal, especially for international parcels in customs. If there has been no update for 7 business days, email us and we open a carrier investigation.
“I typed the wrong address”
Email us immediately with the correct address. Before shipping, we change it free of charge. After shipping, we ask the carrier to redirect it.
“I need shirts for an event”
Order at least three weeks ahead for international addresses and during the holiday season, collect sizes first, and email us if the date is tight.
“I was charged but did not get a confirmation”
Check spam and promotions folders. If nothing arrives within an hour, email us your name and checkout email address before ordering again, and we will confirm whether the order went through.
“I bought a gift and the size is wrong”
The recipient can exchange the shirt for another size or color within 60 days of delivery. They can email us with the order number, or with the buyer’s name and the delivery address if they do not have it. Refunds always go to the person who paid, unless that person asks us to issue store credit to the recipient.
“I live in Australia or New Zealand. What should I expect?”
Your order ships free from the USA. After 1–3 business days of preparation, transit is typically 3–7 business days, though parcels crossing the Pacific can sit at the upper end of the estimate and take longer in December. Your country may charge import duties or taxes on arrival depending on the order value. Returns go back to the USA, so check local postage costs before posting a change-of-mind return, or email us first.
“I want to pay a different way”
The checkout page lists every payment method currently available for your order. If you already paid and would prefer another method, we can cancel the order within 24 hours, before it ships, and refund it in full so you can order again; shipping is free on both orders, so it costs you nothing extra.
Help by topic: where to go
| Topic | Page | Key facts |
|---|---|---|
| Delivery costs and times | Shipping & Delivery | Free to US, CA, AU, NZ; 1–3 days processing; 3–7 days transit |
| Following a parcel | Order Tracking | Order number + email; carrier link in shipping email |
| Changing an order | Cancel or Change an Order | Free within 24 hours if not shipped |
| Returning or swapping | Returns & Exchanges | 60 days from delivery, any reason |
| Money back | Refund Policy | Processed within 7 calendar days of approval |
| Paying | Payment Methods | USD; methods shown at checkout |
| Fit | Size Guide | S to 5XL, inches and centimeters |
| Quick questions | FAQs | Nearly 40 answers by topic |
| Writing to us | Contact Us | support@rubytee.com, reply within 1 business day |
Contact our team
Still need help? Email support@rubytee.com, open a topic-specific ticket on Submit a Ticket, or read all the ways to reach us on Contact Us. Include your order number for anything about an order, and photos for anything about a damaged or incorrect shirt. We reply within 1 business day. You can also see every page on the site in our Sitemap or learn more about Rubytee.