Returns & Exchanges Policy
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Buying a T-shirt online always involves a little guesswork: will the fit match the size chart, will the color look the same as on screen, will the print feel the way you hoped? This policy takes the risk out of that guesswork. Every Rubytee product can be returned or exchanged within 60 days of delivery, for any reason. Below you will find what you can send back, how to start a return or exchange, who pays for return postage and what happens once your parcel reaches us. How and when money goes back to you is covered separately in our Refund Policy.
Returns and exchanges at a glance
- Window: 60 days from the delivery date shown in tracking.
- What qualifies: every product we sell, for any reason.
- Exchanges: another size or color of the same shirt, subject to availability.
- Our mistake or a flaw: return postage is free, and often no return is needed.
- Change of mind: you pay to send the item back; we pay to ship any exchange to you.
- Restocking fees: none.
- After approval: refunds are processed within 7 calendar days.
1. How the 60-day window works
The 60 days start on the delivery date shown in your tracking, not on the day you ordered. Within those 60 days you only need to contact us; the shirt itself does not have to be back with us by day 60. Once we approve your request, you have 14 days to post the item. Shirts received as gifts follow the same rule, counted from the day the gift was delivered.
A quick example: your order is delivered on March 3. You can ask for a return or exchange any time up to May 2. If you write to us on May 1 and we approve the return that day, you still have until May 15 to drop the parcel off.
2. What you can return, and in what condition
All Rubytee products can be returned. What we ask depends on why the shirt is coming back:
- Wrong size, different color wanted, or you simply changed your mind: please send the shirt back unworn and unwashed, in the condition you received it. Trying it on at home is fine; that is how you find out it does not fit. Keep any tags attached if you can.
- The shirt has a flaw: a misprinted or cracked design, a hole, a loose seam, a stain that was there on arrival, or a print that is noticeably different from the product photos. These can come back in any condition, including after washing, because sometimes a flaw only shows up in the first wash.
- We sent the wrong thing: the wrong design, size or color. Return it in any condition, and we will send the right item or refund you.
Because our shirts are printed garments rather than personal-care items, there are no hygiene exclusions. If a returned shirt cannot be resold as new, that is our problem to manage, not yours, as long as it falls into one of the categories above.
3. Starting a return or exchange
- Email support@rubytee.com or submit a ticket. Include your order number, which shirt or shirts you want to return, the reason, and whether you want an exchange or a refund.
- If something is wrong with the shirt, attach two or three clear photos: the whole shirt, a close-up of the problem and, if possible, the size label.
- Within 1 business day we reply with a return authorization and the return address. If the return is our responsibility, we include a prepaid return label or tell you how we will reimburse your postage.
- Fold the shirt, put it in a sturdy mailer with a note showing your order number, and send it within 14 days using a tracked service. Keep your tracking number until the return is complete.
Please do not post anything back before we have replied. Parcels that arrive without an authorization are hard to match to an order and take much longer to process.
4. Who pays for return postage
When the return is caused by us, it costs you nothing. That covers shirts that arrived damaged or flawed, shirts that do not match the product description, and the wrong item, size or color. We send a prepaid label or reimburse your reasonable cost of tracked postage.
For change-of-mind returns, including size and color exchanges, you pay the cost of sending the shirt back to us. When you exchange, we pay to send the new shirt to you, so you never pay shipping twice. We never charge a restocking fee, a handling fee or any deduction for opening the package.
Customers in Canada, Australia and New Zealand: returns travel back to the USA, so return postage for change-of-mind returns is usually higher than for US customers. Before you post a shirt back, check the cost with your local post office. If the cost of returning one shirt seems out of proportion, email us first; we will always talk through the options.
5. Exchanges: swapping size or color
An exchange is the quickest way to end up with the shirt you wanted. You can swap for a different size or color of the same design. Example: you ordered a 2XL graphic tee, it fits across the chest but is shorter than you like, and you want the 3XL. Tell us, send the 2XL back, and we ship the 3XL within 1–3 business days of receiving your return. If you would rather not wait, ask us about shipping the replacement first; for flawed or wrong items we do this as standard once we have your photos.
If the size or color you want is sold out, we will suggest an alternative or refund you in full. If you want a completely different design, we treat it as a return and a new order, and only the price difference is charged or refunded. Not sure which size to switch to? Our Size Guide lists chest and length measurements for S to 5XL, and we are happy to help you compare.
6. Flawed, damaged or incorrect shirts
We check every order before it leaves us, but mistakes and transit damage can still happen. If you spot a problem, tell us within 60 days of delivery and include photos. In most cases you do not need to return the item at all: we send a free replacement or give you a full refund, including any shipping you paid. If we do need to see the shirt to understand a quality issue, we send you a prepaid label.
A typical case: a customer opens a parcel and finds a small smudge in the printed design across the chest. They send us one photo of the whole shirt and one close-up. We reply the same business day, ship a replacement, and tell them to keep or recycle the flawed shirt.
7. After your return arrives
We inspect returns within 2 business days of arrival and email you the result. For exchanges, the new shirt ships straight away. For refunds, once your return is approved we process the refund to your original payment method within 7 calendar days. The Refund Policy explains the amounts and timing in detail.
If a change-of-mind return arrives worn, washed or damaged after delivery, we will contact you before doing anything. You can choose a partial refund that reflects the condition, or ask us to send the shirt back to you.
8. Returning part of an order or a group order
You can return one shirt from an order and keep the rest. For group orders, such as a set of matching reunion or team shirts, each shirt is treated individually: one person can swap a size while everyone else keeps theirs. Please send all returns for the same order together when you can; it keeps the paperwork simple and speeds everything up.
9. Gifts
If you received a Rubytee shirt as a gift, you can exchange it for a different size or color within 60 days of delivery. Email us with the order number if you have it, or the buyer’s name and the delivery address. Refunds for gifts go to the person who paid, unless they ask us to issue store credit to you.
10. Orders that have not shipped yet
If your order has not left us, you do not need a return. Visit Cancel or Change an Order to cancel it or change the size, color, quantity or delivery address before it ships.
11. Your legal rights
This policy is in addition to your rights under consumer law where you live, including the consumer guarantees that apply in Australia and New Zealand. Nothing here limits those rights. If local law gives you a stronger right than this policy, the stronger right applies.
12. Common return situations and what happens
| Your situation | What to send us | Return needed? | Who pays postage | Outcome |
|---|---|---|---|---|
| Shirt is too small or too big | Order number and the size you want | Yes, unworn | You (we ship the new size free) | Exchange or refund of the item price |
| Color looks different from what you expected | Order number and preferred color | Yes, unworn | You | Exchange or refund |
| Print is smudged, cracked or misaligned | Photos of the whole shirt and the flaw | Usually not | Us | Free replacement or full refund |
| Hole, loose seam or stain on arrival | Photos of the problem and size label | Usually not | Us | Free replacement or full refund |
| Wrong design, size or color sent | Photo of what arrived | Only if we ask | Us (prepaid label) | Correct shirt shipped or full refund |
| Gift that does not fit | Order number or buyer’s name | Yes, unworn | Recipient | Exchange, or refund to the buyer |
13. Packing your return
A T-shirt is light and easy to post, but a little care keeps it in good condition on the way back. Fold the shirt neatly with the print facing inwards, place it in a plastic bag or the original mailer to protect it from rain, and then put it in a padded envelope or small box. Write your order number on a piece of paper inside the parcel; this is how we match the return to your account. Seal the parcel securely and stick the label flat across one side so the barcode is easy to scan.
Always use a tracked postage service and keep the receipt. If a change-of-mind return goes missing in the post without tracking, we cannot confirm it was sent. For returns we pay for, our prepaid label already includes tracking, so you just drop the parcel off and keep the receipt until we confirm arrival.
Returning several shirts from the same order? Put them all in one parcel. It costs less, it is easier for us to inspect, and your exchange or refund will be handled in a single step.
14. Changes to this policy
We may update this policy from time to time, for example if we add new products or shipping destinations. The date at the top of the page shows when it last changed. Any change applies only to orders placed after the update; your order is always covered by the policy that was published on the day you bought it.
15. Need help with a return?
Email support@rubytee.com with your order number and we will reply within 1 business day. You can also read the FAQs, check delivery details in Shipping & Delivery, or browse the Help Center.