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\nHere are straight answers to the questions Rubytee customers ask most, grouped by topic. Every answer matches our published policies, and each one links to the page with the full details. Cannot find your question? Email support@rubytee.com and we will reply within 1 business day.
\nChoose a design, select your size and color on the product page and add it to your cart. When you are ready, open the cart, check every item, and go to checkout. Enter your contact and delivery details, choose one of the payment methods shown at checkout and place the order. You receive an order confirmation email with your order number within a few minutes.
\nFirst check your spam, junk or promotions folder. If the email is not there after an hour, write to us with the name and email address you used at checkout. We can confirm whether the order was placed, so you do not need to order again and risk a duplicate.
\nYes, free of charge within 24 hours of placing it, as long as it has not shipped. Email us with your order number and what you want to change: size, color, design, quantity or delivery address. After 24 hours we still try to help until the parcel leaves us. See Cancel or Change an Order.
\nYes. Many customers order matching shirts for reunions, birthdays, trips, teams and charity walks. Collect everyone’s size first, place the order like any other, and allow enough time: orders are prepared in 1–3 business days and typically spend 3–7 business days in transit. If the date is tight, email us before ordering and we will tell you honestly whether we expect the shirts to arrive in time.
\nRubytee sells ready-made designs. We do not currently offer a design tool or custom printing of your own artwork. If you have a special request for an event, email us and we will tell you whether we can help.
\nEmail us both order numbers. If neither has shipped, we cancel the duplicate and refund it in full within 7 calendar days of confirming. If both have shipped, keep one parcel and return the other within 60 days of delivery for a refund of the item price.
\nYes. Use the order notes field at checkout and we will add your message to the packing slip. Packing slips never show prices, so gifts can be shipped straight to the recipient.
\nWe ship to the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only accepts delivery addresses in those four countries. Details are on our Shipping & Delivery page.
\nNothing. Shipping is free on every order to all four countries, with no minimum spend and no code needed. The shipping line at checkout shows $0.00.
\nOrders are prepared within 1–3 business days, then typically spend 3–7 business days in transit, so most orders arrive within 4–10 business days. International parcels can take a little longer around customs checks and public holidays. These are estimates, not guaranteed dates.
\nWhen your order ships, we email you a tracking number and link. You can also use our Order Tracking page with your order number and checkout email. The first tracking scan can take 24 to 48 hours to appear.
\nOrders delivered in the United States are domestic and have no import duties. Orders to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country, depending on the order value and local rules. Those charges are collected by the carrier or customs authority, not by Rubytee, and are paid by the recipient.
\nCheck around your property, with neighbors and building reception, and look for a carrier card. If it still has not turned up after a day, email us within 60 days of the delivery date and we will work through it with you and the carrier.
\nIf tracking has not updated for 7 business days, or the parcel is 7 business days past its latest estimate, contact us. We open a carrier investigation for you. If the parcel is confirmed lost or the case is not resolved within 5 business days, we send a free replacement or a full refund.
\nYes, free of charge until the parcel is handed to the carrier. Email us right away with your order number and the corrected address. After shipping, we can ask the carrier to redirect the parcel, but the carrier decides whether that is possible.
\nPlease email us before ordering if you want delivery to a P.O. box or an APO/FPO address, so we can confirm the carrier can deliver there. Residential and business street addresses in our four countries are always fine.
\nUsually, yes. Occasionally a large order ships in two parcels so the first items reach you sooner. A split shipment never costs extra, and each parcel has its own tracking number.
\nYou can return or exchange any Rubytee product within 60 days of delivery, for any reason. Change-of-mind returns should be unworn and unwashed. Flawed, damaged or incorrect items can come back in any condition, and often do not need to come back at all. Full details are in our Returns & Exchanges Policy.
\nEmail us with your order number and the size you want. We send return instructions within 1 business day. You post the shirt back, unworn, and we ship the new size at our cost as soon as your return arrives. You pay only the postage to send the original back.
\nIf the return is our fault, such as a flaw, damage or the wrong item, it is free: we send a prepaid label or reimburse your postage. For change-of-mind returns, including size exchanges, you pay to send the item back and we pay to ship any exchange to you. There are no restocking fees.
\nOnce your refund is approved, we process it to your original payment method within 7 calendar days. A refund is approved when your return has arrived and been inspected (within 2 business days of arrival), when we approve a photo claim, or when we confirm a cancellation. See our Refund Policy.
\nSend us your order number with a photo of the whole shirt and a close-up of the flaw within 60 days of delivery. We send a free replacement or a full refund, and in most cases you can keep or recycle the flawed shirt.
\nYes. Gift recipients can exchange for another size or color within 60 days of delivery. Refunds go to the person who paid, unless they ask us to give store credit to you.
\nNo. We never charge restocking, handling or refund processing fees. For change-of-mind returns, the only cost to you is the postage to send the shirt back.
\nYes. Ask for store credit when you request your return and we will issue it once the return is approved. You can use it on any product.
\nOur T-shirts come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Every size has published chest and length measurements in our Size Guide.
\nLay a T-shirt that fits you well flat, measure across the chest just below the armholes and from the top of the shoulder to the hem, and compare with the Size Guide. If you are between two sizes, size up for a relaxed fit or down for a closer fit.
\nCotton can shrink slightly, mostly in length, with hot water and high dryer heat. Wash cold or warm, inside out, and dry on low or hang to dry to keep the original fit.
\nTurn it inside out, wash in cold or warm water with similar colors, use a mild detergent, skip bleach, and tumble dry on low or hang to dry. Never iron directly on the print. These steps keep both the fabric and the design looking good for longer.
\nWe photograph and describe colors as accurately as we can, but screens display colors differently. If the color you receive is clearly different from the product page, that counts as not as described, and the return is free.
\nNot at the moment. Our range covers adult sizes from S to 5XL.
\nAny price difference between sizes is shown on the product page when you select a size, before you add the shirt to your cart. Browse our Plus Size T-Shirts collection for styles in 2XL to 5XL.
\nThe payment methods available for your order are shown on the checkout page before you pay. Only methods connected to our store appear there. See Payment Methods for how payments work.
\nAll prices are in US dollars. If you pay with a card in another currency, your bank converts the amount and may charge a foreign transaction fee.
\nYour payment is taken when you place your order. If we cancel an item or you cancel before shipping, we refund the amount within 7 calendar days of confirming the cancellation.
\nYes. The whole site uses encrypted HTTPS, and payments are processed by a secure payment provider. Rubytee never sees or stores your full card number. We will never ask for card details by email.
\nNo. You can check out as a guest. An account lets you see past orders and save addresses for next time.
\nGo to My Account and click “Lost your password?”. Enter your email address and we will send a reset link. We will never ask for your password by email.
\nOnly to process and deliver your order, support you, keep the store secure and meet legal obligations. We do not sell your personal information. Read our Privacy Policy for details, including your rights.
\nEmail support@rubytee.com, submit a ticket or browse the Help Center. Include your order number if your question is about an order, and we will reply within 1 business day.
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